Am I Buying From The Hub?
When you buy online from ChristianBookshop.co.uk you are purchasing directly from probably the largest online retailer of Christian books, music, DVDs and gifts in the UK. The stock is shipped directly from their warehouse, to your home.
As a dedicated, online christian retailer, ChristianBookshop.co.uk have a much wider variety of product in stock and ready for dispatch than a shop like The Hub could ever hope to carry, and the infrastructure in place to ensure that it is picked, packed, posted and delivered to you with the minimum of fuss. Books ordered from ChristianBookshop.co.uk do not come to, or are not sent from The Hub.
So How Does This Benefit my Local Christian Bookshop?
When you click the link on our website, or set The Hub as your favourite store, and visit ChristianBookshop.co.uk directly in the future, ChristianBookshop.co.uk knows that we have recommended you to them, and pay us a commission to thank us for sending you to them.
Because ChristianBookshop.co.uk believe strongly in the mission of local christian bookshops, and understands the vital role we play in helping ensure the christian message is available to as many people as possible, and know that many of our customers are very loyal to us, and are committed to our long term success and survival, the commission they pay is very generous when compared to similar affiliate schemes.
How Does ChristianBookshop.co.uk Know That The Hub Sent Me To Them?
We use a special “Referral link” throughout our website, which is unique to The Hub. When you click the link, a cookie is stored on your computer or mobile device. Cookies have got a lot of bad press recently, but it is really just a simple, anonymous text file, which tells ChristianBookshop.co.uk that you clicked our link, or set us as your favourite store. If the website sees this cookie, it knows that you came from us, and when you complete the checkout process, tells ChristianBookshop.co.uk to pay us the commission.
If your browser is set not to allow cookies by default, The Hub do not receive any benefit, so we would really appreciate it if you could create an exception in your browser settings for ChristianBookshop.co.uk. For instructions on how to do this, or for more information about cookies visit aboutcookies.org
The cookie is stored per-device, and is deleted after 90 days, so it’s best if you can always try to use our link whenever you visit ChristianBookshop.co.uk, rather than visiting the site directly—that way, you can be 100% certain that The Hub will receive the benefit.
If you do visit directly from another computer or browser, please remember to choose The Hub as your favourite store.
To keep it simple, you may bookmark or use http://j.mp/hubshop which will make sure we are always set as your favourite store.
Does This Mean I Don’t Have To Come Into The Hub Any More?
All of the benefit’s of shopping in store still exist. You can browse books, and take a look inside them before you commit to buying them. You can still get the benefit of our years of experience, and friendly, face to face service.
You can still walk into our shop, and walk out with a book, card, gift, CD or DVD the same day—no waiting around and hoping that you don’t miss the postman, and that it arrives undamaged.
We have regular sales, offers and promotions throughout the store, many of which simply aren’t available online. And of course, many items, including a wide range of cards, Willow Tree and other collectable items, and even many locally produced books, CDs and gift items are not available on ChristianBookshop.co.uk.
And finally, although The Hub receive a very generous percentage of all sales through ChristianBookshop.co.uk, we are still just affiliates. The more people who need to take a cut, the smaller the slice everyone receives. When you buy from The Hub, we do make more than when you buy from ChristianBookshop.co.uk. This helps us keep the lights on, and our doors open for that little bit longer for those who don’t have the option to shop online. It also often means that the authors and publishers receive that little bit more, which helps them keep producing great quality Christian books and resources for years to come.
So You’re Saying I Shouldn’t Shop Online Then?
No. All we’re saying is, keep your options open. There isn’t a one-size-fit’s-all solution.
If you can shop in store at The Hub, then please do, we’d love to see you. We are still a traditional bricks and mortar bookshop first and foremost.
If you need some face to face advice, help or guidance, you know where to find us.
If you want to hold something in your hand and make sure it is suitable before you pay for it, we’re happy to help.
If you prefer to pay with Cash, not credit or debit card, we’re happy to oblige.
If you need something the same day, and don’t have time to wait for it to ship, we keep a wide variety of the most popular products in stock at all times, so you’re sure to find something.
At the same time, if you need something quickly, and it’s not available in store, then ChristianBookshop.co.uk is available.
If you’re not able to get into our store easily, or we’re not open at times which suit you, then ChristianBookshop.co.uk is the answer.
If you need something delivering directly to any UK address, and would rather not pay postage yourself, ChristianBookshop.co.uk offers free delivery on orders over £5.
If you want to support us, but we simply can’t match the prices available online, you can now use ChristianBookshop.co.uk and still support us in the process.
Think of it this way, if you typically shop online, you can now do that, and support us, if you typically shop in store, we’re still here for that too, and if you do both, well, either way, you’re helping us out!
I Would Like To Make A Return/Refund/Replacement/Complaint/Comment/Suggestion, Can I Do This In Store?
No, not really.
If you would like to authorise a return, or request a refund or replacement, this needs to be done directly. We can assist you in the process where possible, but ChristianBookshop.co.uk need to authorise the refund or replacement. For details, please visit http://www.christianbookshop.co.uk/help/
If you have any comments, questions, complaints or suggestions, or need help placing an order we are happy to do our best to address these in store, and will pass them along to ChristianBookshop.co.uk where appropriate. Nonetheless, it is usually more helpful if you raise this directly with ChristianBookshop.co.uk, as it will ensure they can reach you directly to get any additional information they need.
The Product Says It is In Stock Online, But Wasn’t There When I Visited You In Store. What’s Up With That?
The products displayed online do not represent our in-store stock holding. They represent products which are available for order from ChristianBookshop.co.uk. While we do our best to stock as many of the bestselling items in store as possible, there is a much wider variety available from ChristianBookshop.co.uk. All of the products displayed on ChristianBookshop.co.uk are available to The Hub, and we can usually order them for collection in store within 1-3 business days, subject to availability at the suppliers.
To order an item you have seen on ChristianBookshop.co.uk for collection at The Hub, please visit us in store, call 01922 279 227 or email email@example.com
Is The Price Displayed Online The Same As In Store?
Usually, but not always.
Online prices are set by ChristianBookshop.co.uk and their suppliers. In general, these tend to be the same RRP’s which we use, however, there are various reasons why they may not be identical.
Firstly, both ChristianBookshop.co.uk and The Hub both run special offers and promotions on a regular basis. Offers which are available to Bricks and Mortar stores are often not available to digital retailers, and vice versa.
Suppliers tend to make different products available on promotion to different types of stores, and on different types of offers. For example, 3-for-2, or buy-one-get-one-half-price type (Multi-Link) offers can be quite difficult for online retailers to keep track of, so they tend to use fixed percentage discount instead. Similarly, when offering money off, bricks and mortar retailers tend to use round values (like £1, £5 off etc) as percentages are not always clear, but online, percentage discounts are much clearer.
Similarly, as the cost of printing and shipping books from abroad goes up, as oil prices continue to increase, and the exchange rate continues to fluctuate, the RRP of books can also increase, sometimes drastically.
Typically speaking, online retailers are able to account for this automatically as soon as the change in RRP is made at the supplier, whereas traditional retailers do not do so until new stock arrives at the increased price. This means that the price of an item may have increased recently, but the stock on our shelves is still at the older price.
On the flip side, some products do not have a clear UK RRP, and different suppliers and retailers will calculate this differently. Because of their buying power, many online retailers can import certain goods directly, and bypass the need to use wholesalers. This often means that they can achieve some savings, when setting UK selling prices, compared to bookshops which rely solely on wholesalers, and the selling prices they set.
Finally, The Hub and ChristianBookshop.co.uk will run stock clearances independently of one another. This means that products available online may be set at clearance prices, while still selling at standard RRP in store, or vice versa.
Where possible, we will attempt to match prices at ChristianBookshop.co.uk in store, if you draw the disparity to our attention. However, we cannot guarantee that this will always be possible, and therefore encourage you to go directly to ChristianBookshop.co.uk if the price is significantly different.
Can I Arrange To “Click and Collect” items in store?
There is not currently any system in place to do this, though it may happen down the line. However, if you feel that the courier will have any difficulties delivering to you directly, or you are worried that you will not be available to accept delivery yourself, you are more than welcome to select our address as your delivery address during the checkout process, and collect it from us at your convenience.
Please do call or email us and let us know you’ve done this so we can keep an eye out for it.
At present, payment will still need to be made directly to ChristianBookshop.co.uk.
Can I Still Use The Old 10ofthose.com Link?
You may still use our 10ofthose.com affiliate link, if your prefer to shop with them, or if this gives you a better deal overall.
- Most customers will get free postage most of the time from ChristianBookshop.co.uk (just a £5 minimum order for free shipping compared to £25 with 10ofthose.com) which we think is a key benefit for you.
- A wider variety of books are available from ChristianBookshop.co.uk than 10ofthose.com, which is tailored primarily towards more evangelical, protestant churches.
- The Hub receive a slightly higher commission from ChristianBookshop.co.uk than from 10ofthose.com (though of course, we would never swap solely for this reason, if it didn’t benefit our customers)
However, we still have a great relationship with the team at 10ofthose.com and you are more than welcome to continue to use this link for the foreseeable future.
There are plenty of good reasons why you may continue to use 10ofthose.com. They do have some great offers, which are not available on ChristianBookshop.co.uk, especially when buying in larger quantities, as well as a few exclusive products. And of course, if you are part of the evangelical, protestant community, 10ofthose.com, you know that the books have been hand picked to serve your needs.
These Prices Still Seem to be Higher Than Amazon, and There are Some Books I Can’t Get From Anywhere Else. What Gives?
It’s true. Amazon’s prices for some products may still be a little lower, than from The Hub, ChristianBookshop.co.uk or 10ofthose.com, and they may have some products which are not available elsewhere.
We think that the way they keep their prices low, and the long term cost of those low prices should give any christian pause for reflection and ethical introspection before they add a product to their cart.
But we also know that sometimes there is no other option. Therefore, we do offer our customers an affiliate link which they can use there is no other option available.
We strongly encourage you to think twice before shopping with Amazon, and prayerfully consider the high cost of low prices, but if you have no other choice, please do at least use our affiliate link so that we receive something.